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Email Support
Get personalized help with your energy automation projects, guide questions, or technical troubleshooting.
hello@smartwattflow.com
Send an Email →Response time: Usually within 24-48 hours
What to Include in Your Email
🔍 Technical Questions
- ✓ Specific guide or section you're working on
- ✓ Your platform version (Home Assistant, Homey, etc.)
- ✓ Error messages or logs (if any)
- ✓ What you've already tried
💡 General Inquiries
- ✓ Your current setup description
- ✓ What you're trying to achieve
- ✓ Which guides might be most relevant
- ✓ Quick link: Check our FAQ
Frequently Asked Questions
🕐 How quickly will I get a response?
We aim to respond to all emails within 24-48 hours. Technical questions may take slightly longer if we need to test solutions.
📋 What information should I include?
For technical issues, include your Home Assistant version, the specific guide you're following, and any error messages. Screenshots are very helpful!
💰 Is support included with guide purchases?
Yes! Email support for questions related to our guides is included with your purchase. We're here to help you succeed.
📚 Where can I find documentation?
Each guide includes detailed step-by-step instructions, troubleshooting sections, and all necessary configuration files.
🌍 Do you provide support in other languages?
We provide support in English and Dutch. Our guides are currently available in English with Dutch translations coming soon.
🔧 Can you help with custom setups?
Absolutely! While our guides cover most common scenarios, we're happy to provide guidance for unique configurations and custom requirements.
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